And the Definition of Obsolete Technology is…

Susan Glover, President, Susan Glover & Associates, LLC

While attending a technology seminar, the speaker mentioned “obsolete technology” several times during the presentation. At its conclusion, I asked what the definition of “obsolete technology” is. The answer? “That’s a very good question.”..Read More »

Information Needs to be More Than Intelligent

By Susan Glover, President, Susan Glover & Associates, LLC on Wednesday, January 15th, 2014

Susan Glover, President, Susan Glover & Associates, LLC

When it comes to technology, advisors seem to thrive on the latest trend and buzzwords. In 2013, vendors loved to talk about their products delivering integration and ROI. This year, vendors will be talking about Big Data and Intelligent Information...Read More »

Fear of Conversions is a Good Thing

Susan Glover, President, Susan Glover & Associates, LLC

Is this your firm? Unhappiness with the legacy software, interest in new technology, excitement during the evaluation, contract ready to sign…...Read More »

Aim for Successful Integration, Not Just a Successful Implementation

By Susan Glover, President, Susan Glover & Associates, LLC on Tuesday, September 24th, 2013

Susan Glover, President, Susan Glover & Associates, LLC

Implementing technology is an overwhelming process. In the end, you may be relieved if it comes in only four weeks late and just 10% over budget...Read More »

Have Your Excel Based Applications Overstayed Their Welcome?

Susan Glover, President, Susan Glover & Associates, LLC

As a consultant who developed many Excel based applications, I understand why firms love Excel and won’t consider other software. I also understand when Excel is no longer the right solution for an application...Read More »

When it Comes to Technology, Do Advisors and Vendors Speak the Same Language?

Susan Glover, President, Susan Glover & Associates, LLC

Taking charge of the communications process with vendors goes a long way in properly evaluating and selecting technology. This also ensures a successful implementation and conversion. While vendors and salespeople understand the advisory business (think of how many discussions start with “built by advisors for advisors”) they may not always be on the same page as you...Read More »

Visualize Your Practice Management Areas as a Venn Diagram

Susan Glover, President, Susan Glover & Associates, LLC

When evaluating practice management areas, advisors tend to focus on each area as if it were a stand-alone component. Advisors also like to create their practice management list in order of importance or by the percentage of time they spend in each area...Read More »

Business Intelligence – Having the Right Information, Making Good Decisions

Susan Glover, President, Susan Glover & Associates, LLC

Advisors understandably question what vendors mean when they advertise products as “Business Intelligence” tools. Search on-line for business intelligence and you get a process used by companies with a lot of buzzwords such as SQL, data analytics, and data mining for large volumes of data. Does the same process that large financial services organizations use apply to advisory firms? The answer is yes...Read More »

5 Things Your Back-Office Staff Would Like You to Know

Susan Glover, President, Susan Glover & Associates, LLC

If asked how well you understand your business, you can probably boast how well you know and manage your clients. You can forever talk about how good you are at managing money and giving investment advice...Read More »

Show (Don’t Tell) Your Clients Your New Technology Tools

Susan Glover, President, Susan Glover & Associates, LLC

Congratulations! You just implemented a new ______________ (insert CRM, portfolio reporting, re-balancer, client portal, etc.) and you see an immediate improvement in the efficiency of your back-office. These sophisticated tools can store more client data, automate the consolidation of client assets, and streamline the reporting process to shorten the delivery time...Read More »